NatWest has received complaints from customers who reported a financial discrepancy due to a technical issue. The problem affected numerous individuals who made transfers between their current account and separate savings pots introduced by NatWest earlier this year.
Having around 20 million customers, NatWest issued an apology, attributing the problem to transfer delays. They assured customers that no funds were lost and that account balances would be updated promptly. The Sun, which initially highlighted the issue, mentioned that approximately 500 people encountered the problem, with one customer mentioning being unexpectedly overdrawn.
One customer shared their experience, stating they transferred money from their savings pot back to their account to pay for an Airbnb booking, only to find the money had vanished. NatWest acknowledged the issue but could not provide specific details on the missing funds or a timeline for resolution.
Another individual shared a similar experience on social media, expressing frustration after funds transferred for rent payments disappeared, causing significant overdrafts. Notably, other NatWest group entities, including Royal Bank of Scotland (RBS) and Ulster Bank, remained unaffected by the transfer delay.
NatWest’s spokesperson confirmed that certain customers encountered delays when withdrawing or topping up their savings pots through the mobile app and online banking. The bank has since rectified the issue, ensuring that transactions are being processed to update account balances promptly.
In related news, Sainsbury’s customers will soon have access to new financial offerings through a partnership with NatWest, including savings options and loans. This collaboration will also offer exclusive benefits for Nectar members, with tailored rates on savings and loans, a NatWest Nectar credit card for earning points, and additional financial products available through Sainsbury’s digital platforms. This initiative follows NatWest’s acquisition of Sainsbury’s Bank’s core banking operations in 2025.
